Privacy Policy

Our Privacy Notice explains how we use your personal data: how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.

1. What personal data do we collect?

   • We collect information about you when you contact us about enquiries for sales or support. We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies.
   • Without limitation, any of the following data may be collected and stored by Connect Systems:
     1. Name
     2. Email address
     3. Mail address
     4. Work phone number
     5. Mobile number

2. Who is the Data Controller?

   • The data controller of our website is: Connect Systems, The Island, Moor Road, Chesham, Bucks, HP5 1NZ.

3. How do we use your information?

   • The table below describes the various forms of personal data we collect and the lawful basis for processing the data. We have processes in place to ensure that only those in our organisation who need access to your data can do so. A number of data elements are collected for multiple purposes, as shown below. Some data may be shared with third parties and, where this happens, this is also identified below.

     Purpose	Data collection	Purpose of collection	Lawful basis for processing	Data sharing	Retention period
     Marketing	Name Address Telephone no email	To provide appropriate information about our products and services	Legitimate interest	Internal only	2 years if no order placed.
     Sales	Name Address Telephone no Email Accounts details Bank account details (for credit accounts)	To confirm order and process transactions     For accounting and taxation purposes Documentation should any legal claim arise	Contractual      Statutory obligation  Legitimate interest	Internal only      Internal and professional advisors  Internal and professional advisors	6 years after date that the contract is complete.        8 years for VAT records after date that the contract is complete
     Order fulfilment	Name Address Telephone no Email Contact details	To provide installation, service and support	Contractual	Internal Third party subcontractors or logistics	6 years after date that the contract is complete.
     Security	Technical information	To protect website and infrastructure from cyber attack or other threat and to report and deal with illegal acts.	Legitimate interest	Internally Forensic Other organisations with whom we might contract for this purpose	Relevant statues of limitation
     Communi-cations	Name Address Telephone no Email Identification details	To communicate with you about any issues that you raise with us or which follow an interaction between us	Legitimate interest	Internal, and as necessary, professional advisors	Relevant statues of limitation
     Recruitment and employment	See Job applicant privacy notice

     Any or all of the above data maybe required from us from time to time in order to provide you with the best possible service and experience when you request information from Connect Systems.

     You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email: marketing@connectsys.co.uk or you can find an unsubscribe link in our marketing emails.

4. How can you access your information and get it corrected?

   • You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at the following address: Data Protection Officer, Connect Systems, The Island, Moor Road, Chesham, Bucks HP5 1NZ. Email: DPO@connectsys.co.uk
   • We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

5. How do I make a complaint?

   • If you are unhappy about how we are using your information or how we have responded to your request, then initially you should contact the data protection officer via email at DPO@connectsys.co.uk or by calling 01494 810900. If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details of which can be found at www.ico.org.uk.

6. How do we store your personal data?

   • Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
   • The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

7. Do we disclose your data?

   • We use a number of third party companies to support our services, some of which may process personal data on our behalf. These third parties have been carefully chosen and all of them have been vetted and comply with the legislation set our Information Security Management System.

8. Third party website links

   • You may find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

9. Data breaches

   • We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

10. How do we use Cookies?

    • Website usage information is collected using cookies.

11. Changes to our privacy policy

    • We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 11th June 2026.