Careers

Connect Systems is an IT Support and Service company with a well-established background in offering clients great customer service, professional advice and top-class IT support and services. We have an opportunity join our fantastic team of professionals as an Escalations (T3) Service Desk Engineer in our Chesham offices.

Hours of work – Monday to Friday We operate a shift system between the core hours of 8am – 6pm. (8am – 5pm, 8.30am- 5.30pm and 9am – 6pm).

As a 3rd line Service Desk engineer, you’ll act as the senior technical escalation point, resolving complex issues across Microsoft 365, Azure, servers, networking, security, and cloud infrastructure while mentoring engineers and helping drive technical excellence.

The role is an office-based role in Chesham, however occasional travel to client sites may be required.

• Manage tickets in line with SLA’s, keeping customers well informed throughout.
• Taking ownership of escalated tickets through to resolution.
• Supporting and mentoring T1 & T2 team to confidently handle more complex technical issues.
• Monitor and maintain client infrastructure and systems, responding proactively to alerts.
• Produce and implement change requests for internal and external requirements.
• Support project handovers to service delivery for day-to-day support.
• Maintain internal and client documentation to a high standard.
• Work with third-party suppliers and vendors where appropriate.
• Participate in ongoing training programmes and contribute to continuous improvement.

• 5+ years’ IT support experience working within an MSP environment is essential, ideally within a similar role.
• Strong Microsoft 365, Azure, Active Directory and Windows Server skills
• Good understanding of networking technologies, including switches (HP Aruba, Meraki), wireless (Ruckus, Ubiquiti) and firewalls (Watchguard)
• A cyber security first approach
• Excellent troubleshooting and problem-solving skills
• Proven customer service skills with great communication skills
• Good team player with a ‘can do’ attitude
• Enhanced DBS clearance is a prerequisite
• Creating and updating of IT documentation

Application deadline – 13^th July – please send your CV with a covering email to careers@connectsys.co.uk explaining why you think you are a good candidate for this role.

Screening interviews will be carried out via Teams, candidates who are successful will be required to attend a technical assessment, also via Teams.

• Additional leave
• Salary exchange pension scheme
• Permanent health insurance scheme
• On-site parking